ACMA Compliance priorities 2025–26

Details

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA) on their 2025-26 compliance priorities. The ACMA provides an essential regulatory function, and its compliance priorities have material consequences for Australian consumers.

ACCAN’s submission recommends that in 2025-2026 the ACMA should:

  • Conduct further consultation and measures to address domestic family and sexual violence (DFSV) and vulnerable consumers, including greater proactive oversight by the ACMA to help and monitor industry compliance.
  • Undertake a review of telecommunications communications practices surrounding natural disasters to identify opportunities for improvement.
  • Investigate the handling of complaints related to the 3G shutdown and outages triggered by natural disasters.
  • Reject the Telecommunications Consumer Protections (TCP) Code and clarify the application of the law in relation to the factors that the ACMA will consider assessing if the Code provides appropriate community safeguards for the matters covered by the Code.
  • Create a public enforcement register to drive compliance.
  • Address other compliance priorities as outlined in this submission.

Download: pdfACCAN Submission to ACMA Compliance priorities 2025-26.1.24 MB